RSSToyota recall Investigation
Study of Toyota Recalls Finds Numerous Flaws at Automaker
A panel of analysts assembled by Toyota Motor Corporation last year to identify problems that led to the recall of more than 14 million Toyota vehicles found several flaws in the way the company addresses consumer complaints. Former U.S. Transportation Secretary Rodney E. Slater was one of seven members on the panel, and he headed the investigation that presented its findings recently. Many of the flaws the panel discovered stemmed from Toyota’s tendency to dismiss consumer complaints and a lack of clear procedure for handling safety problems. Regular readers of this blog will remember that Toyota’s safety problems involving floor mats, sticking accelerators and sudden, unintended acceleration have led to lots of auto accidents here in the U.S. and around the world that have killed and injured hundreds of people.
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